I placed an order and did not receive any invoice or confirmation. They have their own verification process, we are not able to process your order until PayPal approves the charge. If you tried paying via PayPal and it did not go through you can check with PayPal directly. We are not able to manually adjust your billing address, if our system declined your payment you need to start over. If your shipping address is different from your billing address please make sure you provide both. If you pay via credit card it could be your billing address. There could be different reasons for why your payment got declined. You can also pay via Apple Pay, Google Pay, and Shopify Pay. We accept all major credit cards, PayPal and AfterPay. If your package gets lost, we are not able to file a claim or replace it for you. We are not able to contact them to find out about your package. Once the package leaves the United States it generally gets handed over to the local postal service. USPS only has limited tracking and no insurance. We highly recommend choosing UPS or DHL for international shipments. I placed an order internationally and chose USPS as a shipping method, now I can't track my package. You are responsible to cover those costs. Since we do not have control over what you get charged during customs in the receiving country we do not cover any custom or duty charges. I placed an order internationally and was charged for customs when receiving my order. Next Day Air and Express orders placed before 12pm Mon-Fri will get shipped on the same day, otherwise they will go out on the next business day.

If you need Overnight or Express shipping please choose UPS Next Day Air or USPS Express. If you choose USPS Priority Mail, your order will get shipped within 1-2 business days. I paid for USPS Priority Mail, when will I receive my order? All orders over $200 receive complimentary shipping, all other rates will be calculated at check out. A single item like a t shirt, shorts, or rash guard will be about $5-$10, a Gi can be anything from $8-$20. Shipping cost depends on weight and destination. What is the cost of shipping within the US? Once your order is shipped it you will receive an email with tracking details. For international orders please allow up to 3 days for your payment to get processed. Generally all orders will get shipped within 1-2 business of being placed.

Tiger cool express acounts payable